Radish

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Contact

One address, and we read everything.

No maze of a help centre, no chatbot. One mailbox, read by the people who write the code.

bonjour@nutri-track.fr

Reply within a few working days. We answer in English and in French.

Writing a useful message

Four reasons to write, and what saves us a round trip

  • 01

    A nutrition value looks wrong to you

    The most useful message we get

    Give us the exact food name as it appears in the app and, if you have it, its record number. You can look it up on our Ciqual table page. A confirmed error is fixed at the source, then ships in an app update.

  • 02

    A bug, a crash, a blank screen

    Technical report

    Tell us your phone (Android or iPhone), the app version (it is shown in settings) and what you were doing just before. With no accounts, we have no way of pulling up your session: your description is the only trace we have.

  • 03

    A request about your data (GDPR)

    Your rights

    Your food diary stays on your phone and we hold no copy of it: deleting it happens inside the app, or by uninstalling. For anything else, write to us; the exact framework is in the privacy policy.

  • 04

    Press, research, partnership

    Same address

    Facts, visuals and reusable wording are already gathered in the press kit. Write to us for what is not there — figures, screenshots, points of method.

To be clear

What this address cannot do

We give no medical advice, no diagnosis and no personalised diet plan. Radish displays figures taken from public databases; it is not a substitute for a healthcare professional. For anything specific to you — a condition, a treatment, pregnancy, an eating disorder — talk to a doctor or a registered dietitian.

If your message is about a value shown in the app, it is handled as a data report: that is our main correction loop.
Email the team Read the FAQ first

Last updated: 20 August 2026.